Six Sigma White Belt — The Foundation

Understand variation and support improvement projects

The White Belt is the entry point to Six Sigma. You will understand the DMAIC methodology, the concept of variation, and how to support improvement projects as a team member — without needing statistical tools.

Framework: DMAIC (Define-Measure-Analyse-Improve-Control)

DMAIC is the backbone of Six Sigma: Define the problem and project scope; Measure the current process performance; Analyse data to find root causes; Improve by implementing and testing solutions; Control to sustain the gains and prevent regression.

Capstone Project: Identify a Variation Problem

Review a provided case study of a call centre with inconsistent handling times. Identify which phase of DMAIC is most relevant to the current situation and what data you would collect.

Course Details

Duration: 2 hours

Level: beginner

Category: Lean & Six Sigma

Course Curriculum — 6 Modules

  1. What is Six Sigma?

    History, 3.4 DPMO, sigma levels, and why variation matters.

    Duration: 20 minutes

    Includes: Quiz

  2. The DMAIC Framework Overview

    Each phase explained with real examples.

    Duration: 25 minutes

    Includes: Quiz

  3. Understanding Variation

    Common cause vs special cause variation.

    Duration: 25 minutes

    Includes: Quiz

  4. Your Role in an Improvement Project

    How White Belts support Green and Black Belt projects.

    Duration: 20 minutes

    Includes: Quiz

  5. Basic Data Collection & Process Observation

    Tally sheets, check sheets, and process observation techniques.

    Duration: 20 minutes

    Includes: Quiz

  6. Capstone: Identify a Variation Problem

    Analyse a call centre case study using DMAIC thinking.

    Duration: 10 minutes

    Includes: Quiz

Enroll now at Framework First Academy to learn Six Sigma White Belt — The Foundation through structured frameworks and real-world projects.