Privacy Policy

2.1 Information you provide directly

Account registration: name, email address, and authentication identifiers when you create an account.

Payment information: payments are processed by Razorpay; we receive payment status and transaction references, never your full card details.

Course enrollment & progress: which courses you enroll in, modules you complete, assessments you submit, and your overall learning progress.

Communications: when you contact us via email or support forms, your message content, email address, and any attachments.

2.2 Information collected automatically

Device & browser information: IP address, browser type, operating system, and device identifiers, used for security and analytics.

Cookies & tracking: session cookies required for sign-in, and analytics cookies (Google Analytics) only after you grant consent via our cookie banner.

Contractual necessity: processing required to provide the Service, process payments, and fulfill enrollments.

Consent: you have explicitly consented to marketing communications or analytics; you may withdraw consent at any time.

Legitimate interests: improving the Service, preventing fraud, ensuring security, and complying with legal obligations.

Legal obligation: processing required by applicable laws, regulations, or government requests.

Under the DPDP Act, we act as data processor for learning data and data fiduciary for account and payment information. Contact us at support@frameworkfirst.site for any data-related concerns.

We use collected information to: provide and operate the Service; process payments and enrollments; issue certificates; respond to support requests; send transactional emails (receipts, enrollment confirmations); send marketing emails only with your consent; and improve course content and platform performance.

We do not sell your personal data. We share data only with the processors required to run the Service: our payment processor (Razorpay), email delivery provider (Resend), analytics provider (Google Analytics, with consent), and hosting infrastructure providers — each bound by their own data protection obligations.

We retain account and learning data while your account is active and for a reasonable period afterward for legal and operational purposes. We apply industry-standard technical and organizational measures to protect your data; no method of transmission over the internet is 100% secure.

You may request access, correction, export, or deletion of your personal data at any time by emailing support@frameworkfirst.site. You may also withdraw analytics consent via the cookie settings on this site.

We may update this policy from time to time. Material changes will be announced on this page with an updated date. Continued use of the Service after changes constitutes acceptance.

For privacy questions or requests, contact us at support@frameworkfirst.site.