Refund Policy

2.1 One-time course purchases

You are eligible for a full refund within 14 calendar days of purchase if:

• You have completed less than 20% of the course content (measured by modules viewed and assessments attempted)
• You have not downloaded or printed course materials for offline use
• You have not submitted more than 2 assessments or coding exercises
• The purchase was made with a valid payment method and no fraudulent activity is detected

Refunds are not available if you have completed 20% or more of the course, obtained a certificate of completion, or purchased more than 14 days ago.

2.2 Subscriptions (All-Access Annual, Teams)

You are eligible for a full refund of your initial subscription payment within 14 calendar days of activation if you have not accessed more than 3 courses, completed more than 10% of any single course, or obtained any certificates. Subscription renewals are refundable within 7 days of the renewal charge if no new content was accessed in the renewed period.

2.3 Team seats

Team purchases follow the same 14-day window. Partial refunds are not available for unused seats after the window, but seat reassignment within your organisation is allowed at any time.

Email support@frameworkfirst.site from the address used at purchase with the subject "Refund request" and your order reference. We process approved refunds to the original payment method within 5–10 business days (timing depends on your bank).

When a refund is issued, access to the refunded course(s) or subscription is revoked and any certificates issued for refunded content are invalidated.

Questions about this policy: support@frameworkfirst.site.